FAQ's

Just as when your hands are placed over your ears to block noise, Quiet Fence™ MUST be properly placed to get the best results. While it is easy to understand that placing Quiet Fence™ in front of your A/C unit will block a lot of the noise, the secondary reflections, such as concrete block walls will echo the noise, and should also be considered very important. We recommend trying different positioning placements and just finding what works best for your noise problem. We are more than happy to review any pictures you can send of your particular problem to help you achieve the best results.

What about the noise of my air conditioner I hear through my windows can it help with that? As long as you can place the quiet fence between the unity and the windows, this will help dampen the noise.

We know Quiet Fence™ Noise Screen is a proven product for over several years for most applications, with thousands of satisfied customers. If you are still unsure drop us an email with your specific details and we will try to answer your question. How much reduction does Quiet Fence™ Noise Screen provide? This simple answer is 9-11db. (sometimes more depending on the installation and the amount of fences used)

How do I make sure my Quiet Fence™ is working properly?

The key to Quiet Fence™ Noise Screen performance is installation. Please be sure to follow the directions closely. Once you have placed your Quiet Fence™ Noise Screen you may want to move the panel a bit to tweak the installation for maximum performance. Most customers enclose the unit or units on three sides leaving the back open.

What are the dimensions of the Quiet Fence™ and placement?

Inches = 43″ H X 48″ W X 2-3/4″ D
Centimeters = 109 h X 122 X 6.985 d
Recommend placement of approximately 6-12” away from A/C for proper airflow. The back is open and that allows for airflow.

How much does the Quiet Fence™ weigh? Color Available? What is it made of?

Weight: Quiet Fence™ Noise Screen is Eighteen (18) pounds
Color: Light Neutral

We currently have one color available and it matches most housing colors. It is considered a light beige. Quiet Fence™ is paintable using paint for plastic such as Valspar, Krylon, or Rustoleum. Wipe the product first, and then simply paint.

Quiet Fence™ is made of HDPE (High-density polyethylene) or, in everyday language…heavy-duty plastic, much like your curbside garbage cans. Durable and will withstand sun and cold.

If I want to secure Quiet Fence™ to uneven surface, how do I attach Quiet Fence™ with fence stakes?

You can purchase the installation materials from our website. You can also purchase these at your local hardware or supply company such as Lowe's, Menards or Home Depot.

Do you give out or sell customer information?

We will never give out your personal information for any reason. We do not rent, sell, or share our customer information with anyone outside of QuietFence.com.

Can I ship to a different address?

Yes, just check the box and add the address you would like to receive your Quiet Fence™, however, a signature may be required if the ship-to address is different from the billing address.

Is ordering on your site secure?

QuietFence.com uses industry-standard encryption when handling your personal information. Credit card information will not be stored on our servers once we process your order. We take every precaution to address threats such as the recent attack on big box retailers. We analyze our vulnerability and protect you, our customers.

What shipping method do you offer?

We use UPS, Fedex and DHL (International Orders). We cannot ship to PO Boxes.

How long will it take to get my order?

We ship the same business day if ordered by 2pm EST. All orders are fulfilled from our Headquarters in Versailles, Ohio

Do you ship to Internationally?

Yes, we ship Worldwide.

What is your return policy?

We want you to be fully satisfied with every item you purchase from QUIETFENCE.COM. If you are not satisfied with an item you have purchased, you may return the item within 30 days of delivery for a refund of the purchase price. There is NO RESTOCKING FEE. If you return, there are (2) foam pieces inside the fence when we ship these to you. You MUST include these foam pieces. (otherwise, the fence might come apart in shipping) To ensure your credit for the product (s) the item (s) must be returned in good condition, in the original box(s), and include all paperwork along with wooden shipping blocks that were attached to the inside of your noise screen. They protect the hinges from damage.

1.) Please request a return through your order history
2.) Return the products in the original packaging, in as-new condition (no holes drilled into the panels, no marks, cuts, or defacing of panel product) along with any media, documentation, and all other items that were included in the original shipment to you.
3.) Damaged or Defective Item
Because Quiet Fence™ Noise Screen is a large product for shipping (45″ x 26″ x 10″ is a 2-pack and 40 pounds) we discourage “try it- buy it -return it”. We want you to be satisfied and that is why we created the Buyers Guide to assist you before your purchase. If you receive a damaged or defective item, please create a return through your online order history

Can I buy a single Quiet Fence™ Noise Screen?

Yes/ However, most applications require at lease (2) fences. If you have any questions, please just send us an e-mail, and include pictures of your situation so we can give you the service you deserve.