FAQ

1. Will Quiet Fence™ work for me? How Many Will I Need?

Just as when your hands are placed over your ears to block noise, Quiet Fence™ MUST be properly placed to get the best results. While it is easy to understand that placing Quiet Fence™ in front of your A/C unit will block a lot of the noise, the secondary reflections, echoes of noise should also be considered and are very important. Patented Quiet Fence™ featuring the exclusive Hushhh BloX® technology reflects and absorbs noise. We recommend trying different positioning placements and just finding what works best for your noise problem. We are more than happy to review any pictures you can send of your particular problem to help you achieve the best results.

One (1) Quiet Fence™ (set) is a two panels system hinged in the center. Using only one Quiet Fence ™ may not provide the satisfaction you may need based on previous customer results. Many customer purchase two or more sets of Quiet Fence to enclose the unit (depending on your equipment dimensions) on three sides. If you are unsure or have questions send photos to info@quietfence.com or give us a call at 888-393-1098

2. How do I make sure my Quiet Fence™ is working properly?

The key to Quiet Fence™ performance is installation. Please be sure to follow the directions closely. Copies of instruction sheets are located in the Gallery section here on the site. You also may call us with questions.

3. What are the dimensions of the Quiet Fence™ and placement?

Inches = 43″ h X 48″ w X 2-3/4″ d

Centimeters = 109 h X 122 X 6.985 d

Recommend placement- 12” away from A/C for proper air flow

4. How much does the Quiet Fence™ weigh? Color Available?

Eighteen (18) pounds

Light Neutral.

Quiet Fence is paintable using paint for plastic such as Valspar or Krylon. Wipe the product first, then simply paint.

5. If I want to secure Quiet Fence™ to uneven surface, how do I attach Quiet Fence™ with fence stakes?

Lightweight fence stakes are available on our website and include screws or can be purchased at most do-it-yourself home improvement stores for a few  dollars each. Using two for each QUIET FENCE™ unit, one per panel. Place the unit on the ground at place where you want to have the QUIET FENCE™ end up at. Press the stakes into the ground along an edge of the Hushhh BloX® if the fence stake has a blade welded on it that is for more stability and is toward the bottom. Remove the QUIET FENCE™ and hammer the stake in approximately at around 12” into the ground. Put the QUIET FENCE™ unit back against the fence stakes and secure with #8, 1½” long decking screws. Use a 3’ Fence stake to mount the QUIET FENCE™ on the ground. To elevate QUIET FENCE™ above the ground, use the above procedure, but with longer fence stakes.

6. I have a large permanent style generator and it makes a lot of noise when it runs. Do you recommend Quiet Fence™ for this?

No. QUIET FENCE™ works well with most applications, these larger generators are so incredibly loud, the amount of sound QUIET FENCE™ dampens will not be enough to make these style units very quiet. Please feel free to contact us for suggestions on how best to reduce the sound levels of these units.

7. Do you give out or sell customer information?

We will never give out your personal information for any reason. We do not rent, sell, or share our customer information with anyone outside of QuietFence.com.

8. I’m having trouble putting in my credit card information. What could be the problem?

Make sure you have the correct billing address for your credit card. If you are using a company credit card and linked to your business office address you will need to put the address in as your billing address. If you are not shipping to your business address but rather to a different address, check the box “ship to a different address.”

9. Can I ship to a different address?

Yes, just check the box and add the address you would like to receive your Quiet Fence™.

10. Is ordering on your site secure?

QuietFence.com uses industry-standard encryption when handling your personal information. An icon resembling a padlock is displayed on the address bar of most browsers during secured transactions, so you can see it for yourself. Credit card information will not be stored on our servers once we process your order.“On our constant updating of our shopping cart to counter threats such as the Heartbleed bug. We address threats such as the recent attack on K Mart, and Target…to analyze our vulnerability and to protect you, our customer.”

11. What shipping method do you offer?

We usually use FedEx or UPS as our standard option. Orders CANNOT be shipped to a PO Box.

12. How long will it take to get my order?

Average shipping is 3 -10 business days. After you place your order you will receive an email from our shipping company with the tracking number.

13. Do you ship to Canada? How do I place an order?

Yes, we do ship to Canada and if you live near the US border we partner with a shipping company called Kinek (kinek.com) allowing you to use a US address and receive free shipping.

To place an order from Canada you must call our sales staff at 888-393-1098

14. What is your return policy?

Return Policy

Terms of Return or Refund:

We want you to be fully satisfied with every item that you purchase from QUIETFENCE.COM. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price. A 20% restocking fee will apply. To ensure a full credit for the product (s) the item (s) must be returned in good condition, in the original box(s), and include all paperwork along with wooden shipping blocks that were attached to the inside of your noise screen. They protect the hinges from damage. Upon request a return shipping label will be emailed to you.

1.) Please call or email to receive a Credit Return Authorization Number (CRA)

2.) Failure to receive a CRA may result in the delay of your refund.

3.) Credit for partial returns may be less than purchase price paid.

4.) Return the products in the original packaging, in as-new condition (no holes drilled into the panels, no marks, cuts or defacing of panel product) along with any media, documentation, and all other items that were included (wooden shipping blocks for hinge protection) in the original shipment to you.

5.) We provide free return shipping. A 20% restocking fee applies

6.) Mark the outside of your return-shipping box with your Credit Return Authorization (CRA) Number along with your first and last name. Upon receipt of return we will process your refund. Please allow 4 weeks for processing of refund to your credit card.

7.) Damaged or Defective Item

If you receive a damaged or defective item, please contact a Customer Care Representative immediately at 888-393-1098

15. Does Quiet Fence LLC offer free return shipping?

Yes, Quiet Fence LLC strives for 100% customer satisfaction.  Our products always works, but your individual circumstance may not be compatible with the noise dampening we provide.  We always recommend sending us pictures of your conditions before you purchase.  We look for extended soffits, nearby fences and how close nearby structures are that could reflect noise.   Quiet Fence LLC enjoys very low return rate of <5%. We want to help you be part of that satisfied >95% customer rate and raise that number higher every day.  Order your Quiet Fence™.

16. Can I buy a single Quiet Fence™ noise screen?

Yes.  We know most every customer needs two or more units to have satisfactory results, but we also know there are exceptions.  The Scratch & Dent offers a way to purchase single units and an easy way to use a half unit for situations that require that.  If you have any questions, please just send us an e-mail, and include pictures of your situation so we can give you the service you deserve.

Contact Us

  • PO Box 1626 – Hilliard, Ohio 43026
  • Call Us:1-888-393-1098
  • Email Us: info@quietfence.com
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